On Tuesday I ordered the fireguard I said I wanted to get for the fireplace in the living room. It was meant to be delivered on Thursday. But Thursday came and went and there was no sign of it. So I called to find out where it was.
Their answer was, "Well, it was on the van, I don't know why it wasn't delivered. I'm really sorry, and will arrange for a replacement to come out to you. It will be delivered on Monday."
OK, fine. I'm not impressed but I say that's OK and thank you. And I hang up.
I was told it would come "any time between 7:00 am and 6:00 pm," which meant that not only did we have to be up early to recieve it, but that we had a bad night since that's generally what happens when you have to get up early... You can't sleep because you're worried about sleeping in. Needless to say we didn't exactly get up in the best of moods (I often get up quite early, but Kelly doesn't generally get up until at least 10:00 am - at the earliest - unless there's a reason for it. And I can never sleep properly when I know I "have to" be up early... Even if the "early" is later than I normally get up).
The fireguard came around 12:30 pm. But the fact we got up at 6:30 am for something that didn't come until 6 hours later isn't the problem. No, the problem is the condition it came in.
It's broken. And the bits that aren't broken are so battered it's not going to take much to finish them off.
I'm not impressed! And now I've got to go through the hastle of getting a replacement AGAIN at the same time as making sure that Kelly and Kero have everything they're going to need (food wise, etc) while I'm in hospital, since I go back in on Wednesday.
Luckily my Mam's offered to sort out the fireguard issue for me, but still... If they'd done their job properly then she wouldn't have to. I mean, she's got a million and one things to do as it is! *Sigh*
So, by now I should have had a fireguard around the fire. But no! Instead I have a broken fireguard that needs replacing, and yet another thing to add to the list of things that have to get done before Wednesday!
OK, rant over!